Normal Surgery Hours

Reception is open at the following times:-

Surgeries and clinics are held at various times throughout the day by appointment only.

An additional surgery is held between  6.30pm and 8.00pm on a Monday and Wednesday for registered patients only. Patients will only be seen in these surgeries if they have pre-booked appointments. There is no facility for patients to be seen who do not have an appointment. If you wish to make an appointment for one of these late surgeries telephone reception in the normal way.

Appointments

There are two female and two male doctors in the practice and you may choose which of the available doctors you wish to see. This is by appointment in advance whenever possible. Appointments can be made at reception or by telephone on 020 8769 2566.

You may at any time request to see a doctor of your choice but in doing so you must be prepared for the fact that they may not be available at that time. You will however be able to request an appointment for when they are next available.

Urgent Appointments

If you have an urgent problem it is advisable to telephone the surgery first and you will be given a time to come to the surgery. It is always best to do this early in the morning (8.30 - 10am) if possible. If all the appointments are full you may be given a time to come and wait and you will be fitted in as soon as possible.

The doctors try to run on time but this is not always possible. Please help us by being on time for appointments. If you do arrive late for an appointment it is possible that you will not be seen.

Cancelling Appointments

If you cannot keep an appointment please inform us as soon as possible so we can offer the appointment to someone else. If you cancel an appointment at extremely short notice it will be viewed as a missed appointment as no one else can benefit from the cancellation.

If patients are late for appointments or miss them altogether, it causes problems to the smooth running of the surgery and this deprives other patients of appointments. We will therefore write to you if you are often late or regularly fail to attend appointments and may ask you to register with another practice.

Home Visits

Patients are asked to come to surgery whenever possible but if you are unable to travel to the practice because of your medical condition please request a home visit before 11am if possible.

Telephone Advice

If possible we like you to telephone between 11.30am and 12 noon at the end of morning surgery to minimize inconvenience to the other patients. You may be put through to the practice nurse in the first instance.